Refund Eligibility

At ALIS, we are committed to maintaining high-quality standards. Refunds are only available if the item received is:

• Incorrect (wrong item received)
• Missing from your order
• Damaged upon arrival
• Defective due to a manufacturing fault

Refund Process

Please email us at hello@alismy.com within 14 days of receiving your order.

To help us resolve your issue as quickly as possible, please include:

• Order number
• Clear photos or videos of the item received
• A brief description of the issue

Once we have reviewed the information provided, our team will verify the issue and assist you with the next steps.