Exchange Eligibility

At ALIS, we do not offer exchanges for change-of-mind purchases, including changes in colour, style, or personal preference.

Exchanges are only available if the item received is:

• Incorrect (wrong item received)
• Missing from your order
• Damaged upon arrival
• Defective due to a manufacturing fault

Shipping costs for approved exchanges will be covered by ALIS.

Exchanges are subject to stock availability. If the requested item is unavailable, we may offer a refund.

Please note that all discounted, promotional, and sale items are final sale and are not eligible for exchange unless they are received damaged, defective, incorrect, or missing.

Exchange Process

Please email us at hello@alismy.com within 14 days of receiving your order.

To help us resolve your issue as quickly as possible, please include:

• Your order number
• Clear photos or videos of the item received
• A brief description of the issue

Once we have reviewed the information provided, our team will verify the issue and assist you with the next steps.